Frequently Asked Questions

HOW DO I PAY?

To begin work on your custom cycling kit, we need $300 deposit. This covers the cost of graphic design and also the setup of the printers to create your clothes. The final payment is due after photos of the first item are sent to you for review.

If you change your mind after the initial deposit has been paid, there is generally no refund given, as we need to recover the upfront design and production setup.

We accept a number of payment methods:

PayPal
Direct credit card payments (Retail only)
Direct AUD bank deposits or EFT/wire transfers to our bank account
AUD Cheque made out to “William Browne”

PayPal or direct bank transfer is our preferred option.

Bank details for direct bank transfer:
WJ and SA BROWNE
Commonwealth Bank of Australia
48 Martin Place SYDNEY NSW 2000
BSB 06 2692
Account  14582060
For international payments
BIC/SWIFT Code: CTBAAU2S

HOW WILL MY GOODS BE DELIVERED?

Veloton will dispatch your cycling gear from Sydney using Australia Post registered mail with tracking. We will advise you of your tracking code once your items have been sent, so you can monitor the progress.

If you require express posting, we can arrange this via Australia Post as well, on a cost recovery basis. This means we will only charge you for the additional cost of using express post rather than regular post.

CAN I RETURN MY GOODS IF I AM NOT HAPPY?

In the unlikely event that you find any of your custom cycling wear to be faulty or missing, we will refund the cost of these items in full.

Note, as the clothing is made to order in batches, it is not possible to offer a replacement product immediately. Replacements can usually be arranged free of charge, but there will be a 2-3 week delay.

HOW LONG IS THE WARRANTY?

Veloton offers a 1 year money back guarantee on any item of clothing that fails due to faulty manufacturing.

Faults covered by warranty:

  • Faulty zips.
  • Stitching that comes apart at the seams.
  • Colours that run or fade substantially when following washing instructions.

Faults excluded from warranty:

  • Damage caused by accidents and falls.
  • Normal wear and tear.
  • Damage caused by not following washing instructions.
  • Change of mind on quantity or sizes ordered.

HOW DO I WASH MY CYCLING WEAR?

  • Always wash ASAP after use
  • DO NOT iron
  • DO NOT dry clean
  • Cold or warm machine wash
  • Line dry inside out away from direct sunlight

WHAT HAPPENS IF THERE IS A FAULT WITH MY CYCLING WEAR ON DELIVERY?

In the unlikely event that you find any of your custom cycling wear to be faulty or missing, we will refund the cost of these items in full.

Note, as the clothing is made to order in batches, it is not possible to offer a replacement product immediately. Replacements can usually be arranged free of charge, but there will be a 2-3 week delay.

Returns to be sent to:

Veloton
PO Box 4022
BEXLEY NORTH  NSW  2207
AUSTRALIA

DO I NEED TO HAVE THE VELOTON LOGO ON MY CUSTOM CYCLING ORDER?

Unlike some of our competitors, we do not require you to display the Veloton logo anywhere on your clothing. If you don’t mind having our logo on your clothing, we offer a 5% discount to pay for the advertising we get when you ride.

HOW LONG DO I NEED TO PUT AN ORDER IN BEFORE MY EVENT?

The whole ordering process takes around 4-6 weeks depending on the size and complexity of the design.

Note if multiple redesigns and additional samples are required this will increase the time. Please also note, the times quoted may take longer and public holidays may also cause delays. When contacting us please be sure to tell us the deadline you have and we will do all we can to make this, if we know there is not enough time or there is a risk of not meeting the deadline we will also advise you.

As with most things it is always better to start as early as you can, you just need an idea of the design elements and deposit so we can begin the process.

WHERE IS YOUR FACTORY LOCATED?

Sydney, Australia – Sales, customer service and order management

Slovenia, Central Europe – Graphic design

Shenzen, China – Order manufacturing